Privacy Policy

1. Introduction

AI Appointment Closer (“we,” “our,” or “us”) operates an AI-powered appointment booking platform. This policy covers our web application, chat widget, mobile interfaces, and integrations with third-party platforms such as Instagram, WhatsApp, Telegram, and SMS.

By using our services you consent to the collection and use of information as described here.

2. Information We Collect

Information you provide

• Account registration details (name, email address, business name)
• Business information (services, pricing, location, operating hours)
• Messages sent through the platform or connected channels
• Payment information (processed by Stripe — we do not store card details)
• Profile images, gallery photos, and short videos you upload
• Support tickets and correspondence with our team

Information collected automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Device and connection information
• Cookies and similar tracking technologies
• Usage patterns and feature engagement data

Information from third parties

• OAuth data from connected platforms (Instagram, Facebook, etc.)
• Stripe payment and subscription data

3. How We Use Your Information

• Provide, operate, and improve the platform
• Process appointments and facilitate merchant-customer communication
• Train and improve our AI models (using anonymised conversation data)
• Send transactional emails and platform notifications
• Detect fraud, abuse, and security threats
• Comply with legal obligations
• Respond to support requests

We will not sell your personal information to third parties or use it for advertising unrelated to our own services.

4. AI and Conversation Data

Conversations handled by our AI assistant are processed to generate responses and may be stored to improve model quality. We apply anonymisation techniques before using conversation data for training purposes.

Merchants can review conversation histories in their dashboard. Consumers can request deletion of their conversation data by contacting us.

5. Cookies

We use cookies and similar technologies for authentication, session management, and analytics. Essential cookies are required for the platform to function. Analytics cookies help us understand usage patterns.

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

6. Data Sharing and Disclosure

We may share your information with:

• Service providers — Supabase (database), Stripe (payments), Vercel (hosting), and similar infrastructure partners bound by data processing agreements.
• Connected platforms — when you connect Instagram, WhatsApp, etc., data flows according to those platforms' own privacy policies.
• Legal authorities — when required by law, court order, or to protect the rights and safety of users and the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets.

7. Consumer-Facing Business Profiles

Information that merchants choose to publish on their public profile (business name, description, photos, videos, location, contact details, social media links) is visible to all users of the consumer directory. Merchants control what appears on their public profile.

8. Data Retention

We retain account data for as long as your account is active and for a reasonable period thereafter. Conversation data is retained for up to 24 months unless you request earlier deletion. You may request deletion of your account and associated data at any time.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request deletion of your personal data.
• Portability — receive your data in a machine-readable format.
• Objection — object to certain types of processing.
• Withdrawal of consent — where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at privacy@aiac.app.

10. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no system is completely secure and we cannot guarantee absolute security.

11. Children's Privacy

Our Service is not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the date above. Continued use of the Service after changes constitutes acceptance.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at: privacy@aiac.app